We are here to help with any questions related to the manufacturing, packaging, or delivery of your order. Because the Sensual Signature Marketplace hosts many independent brands, it is important to contact the correct party depending on the type of question you have.

When to Contact Sensual Signature

Use this contact form if your question is related to the following:

• Your order status
• Tracking information
• Shipping issues
• Package damage
• Print quality or label defects
• Receiving the wrong item
• General questions about marketplace policies
• Issues related to manufacturing or product quality
• Problems with checkout or website functionality

 

These are areas that Sensual Signature directly handles.
Email: contact@sensualsignature.com

When to Contact the Brand Owner Instead

Some questions can only be answered by the shop or brand owner who created the artwork, branding, or product theme. Sensual Signature does not manage the creative or marketing side of individual shops.

You should contact the brand owner directly for questions such as:

• Questions about the meaning behind their artwork or branding
• Requests about product features the seller advertised
• Questions about flavor names, theme concepts, or character names
• Disputes about whether the artwork accurately represents what they promoted
• Concerns about promises made by the seller outside of the marketplace
• Requests for digital content, photos, videos, or services
• Any custom or personal inquiries directed at the seller
• Refund or compensation requests tied to misunderstandings about the seller’s branding or messaging

 

The brand owner is responsible for all creative, descriptive, promotional, and marketing aspects of their listing. Sensual Signature simply prints the label they provide and manufactures the lubricant.

Important Reminder

Sensual Signature is responsible for:

• Manufacturing the lubricant
• Packaging the order
• Print quality of the label
• Shipping the product

 

The seller is responsible for:

• The artwork
• The brand name
• The product description
• Any claims or representations made
• All intellectual property associated with their listing

 

If your question is about something we did, contact us.

If your question is about something they said, contact them.